Refund & Cancellation Policy

1. General Policy

All cancellation and refund requests must be submitted in writing via email to info@ossicon2027.com. Verbal requests will not be accepted. The date on which we receive your written request will be used as the effective date for determining eligibility under this policy. Refunds, where applicable, will be returned using the original payment method.

2. Cancellation by Attendee

If you need to cancel your registration, the following schedule applies based on the date your written cancellation request is received:

• 60 or more days before the event: Full refund minus a 10% administrative fee.
• 30 to 59 days before the event: 50% refund of the total registration fee paid.
• 15 to 29 days before the event: 25% refund of the total registration fee paid.
• Less than 15 days before the event: No refund will be issued.
• No-show: No refund will be issued for attendees who fail to attend without prior written notification.

3. Registration Transfers & Substitutions

If you are unable to attend, you may transfer your registration to another person at no additional cost, provided the request is made at least 7 days before the event. Substitution requests must be submitted in writing and include the full name, designation, organization, and contact details of the substitute attendee. Transfers made within 7 days of the event may be subject to an administrative fee.

4. Event Cancellation or Postponement by OSSICON

In the unlikely event that OSSICON cancels the conference entirely, registered attendees will receive a full refund of all fees paid. If the event is postponed, registrations will automatically be transferred to the new date. Attendees who cannot attend the rescheduled date may request a full refund within 14 days of the postponement announcement. OSSICON is not responsible for any travel, accommodation, or other costs incurred by attendees as a result of event cancellation or postponement.

5. Non-Refundable Items

The following are non-refundable under all circumstances:

• Administrative and processing fees charged at the time of registration.
• Workshop, pre-conference tutorial, or add-on session fees once materials have been distributed.
• Printed conference materials or kit items that have already been dispatched.
• Fees for events or gala dinners where advance arrangements have been confirmed with the venue.

6. Refund Processing Timeline

Approved refunds will be processed within 10–15 business days from the date of approval. Refunds will be credited to the original payment method (credit/debit card, bank transfer, etc.). We are not liable for delays caused by third-party payment processors or banking institutions. You will receive an email confirmation once your refund has been processed.

7. Special Circumstances

We understand that unforeseen situations such as medical emergencies, visa denials, or natural disasters may arise. In such cases, OSSICON may, at its sole discretion, consider requests for exceptions to this policy. Supporting documentation (e.g., medical certificates, visa rejection letters) will be required for such requests. Each case will be reviewed individually, and decisions made by OSSICON are final.

8. Sponsor & Exhibitor Cancellations

Cancellation terms for sponsors and exhibitors are governed by the individual Sponsorship and Exhibition Agreement signed at the time of confirmation. Please refer to your agreement for specific terms. If your agreement does not specify cancellation terms, the general attendee cancellation schedule outlined in Section 2 will apply.

9. Changes to This Policy

OSSICON reserves the right to amend this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting to this page with a revised "Last updated" date. Registrations completed prior to a policy update will be governed by the policy in effect at the time of registration.

10. Contact Us

For any questions or to submit a cancellation or refund request, please contact us at info@ossicon2027.com or visit our Contact page. Please allow 2–3 business days for a response to your inquiry.